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CCNA Collaboration Training

For network video engineers, collaboration engineers, IP telephony and IP network engineers who want to develop and advance their collaboration and video skills in line with the convergence of voice, video, data and mobile applications, the Cisco CCNA Collaboration certification is a job-role focused training and certification program. It will allow you to maximize your investment in your education, and increase your professional value by giving you the skills to help your IT organization meet increased business demands resulting from these technology transitions.

Exams & Recommended Training

210-060 CICD     Implementing Cisco Collaboration Devices (CICD)

210-065 CIVND   Implementing Cisco Video Network Devices, Part 1 (CIVND1) 
                           Implementing Cisco Video Network Devices, Part 2 (CIVND2)

 

210‐060 (CICD)

Exam Description: The 210‐060 (CICD) Implementing Cisco Collaboration Devices exam is a 75‐minute, 55‐65 question assessment that is associated with the CCNA Collaboration certification. from our CCNA Collaboration TrainingCenter. This exam tests a candidate's knowledge of Cisco Unified Communications (UC) solutions. A candidate is tested on knowledge of administrator and end‐user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.

 

The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

 


15% 1.0 Describe the Characteristics of a Cisco Unified Communications Solution
1.1 Describe the Cisco Unified Communications components and their functions
1.2 Describe call signaling and media flows
1.3 Describe quality implications of a VoIP network
24% 2.0 Provision End Users and Associated Devices
2.1 Describe user creation options for Cisco Unified Communications Manager and Cisco
Unified Communications Manager Express
2.2 Create or modify user accounts for Cisco Unified Communications Manager
2.3 Create or modify user accounts for Cisco Unified Communications Manager Express
using the GUI
2.4 Create or modify endpoints for Cisco Unified Communications Manager
2.5 Create or modify endpoints for Cisco Unified Communications Manager Express using
the GUI
2.6 Describe how calling privileges function and how calling privileges impact system
features
2.7 Create or modify directory numbers
2.8 Enable user features and related calling privileges for extension mobility, call coverage,
intercom, native presence, and unified mobility remote destination configuration
2.9 Enable end users for Cisco Unified IM and Presence
2.10 Verify user features are operational
27% 3.0 Configure Voice Messaging and Presence
3.1 Describe user creation options for voice messaging
3.2 Create or modify user accounts for Cisco Unity Connection
3.3 Describe Cisco Unified IM and Presence
3.4 Configure Cisco Unified IM and Presence
10% 4.0 Maintain Cisco Unified Communications System
4.1 Generate CDR and CMR reports
4.2 Generate capacity reports
4.3 Generate usage reports
4.4 Generate RTMT reports to monitor system activities
2013 Cisco Systems, Inc. This document is Cisco Public. Page 2
4.5 Monitor voicemail usage
4.6 Remove unassigned directory numbers
4.7 Perform manual system backup
24% 5.0 Provide End User Support
5.1 Verify PSTN connectivity
5.2 Define fault domains using information gathered from end user
5.3 Troubleshoot endpoint issues
5.4 Identify voicemail issues and resolve issues related to user mailboxes
5.5 Describe causes and symptoms of call quality issues
5.6 Reset single devices
5.7 Describe how to use phone applications

210-065 CIVND

Exam Description: The 210‐065 Implementing Cisco Video Network Devices exam is a 75‐minute, 55‐65 question assessment that is associated with the CCNA Collaboration qualification programs. This exam tests a candidate's knowledge of and skills to implement various Cisco Video endpoints in converged Cisco video infrastructures. It also tests a candidate’s ability to implement and troubleshoot Cisco Unified Communication and Collaboration, TelePresence, and Digital Media Player in different Cisco business video solution architectures.

 

The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

 


21% 1.0 Video Concepts
1.1 Describe the functional components of video solutions
1.1.a Provisioning and scheduling Management
1.1.b Video compositing
1.1.c Streaming video
1.1.d Recording and storage
1.1.e Media players
1.1.f Media convergence
1.1.g Media managements
1.1.h Video convergence
32% 2.0 Endpoint Configuration
2.1 Describe video product models
2.1.a Mobile devices
2.1.b Desktop systems
2.1.c Multi‐purpose systems
2.1.d Surveillance cameras and encoders
2.1.e Immersive systems
2.1.f Peripherals and add‐ons
2.1.g Cabling connections
2.1.h Digital media players
2.2 Describe environment recommendations
2.2.a Room lighting recommendations
2.2.b Room acoustics recommendations
2.2.c Room power recommendations
2.2.d Room HVAC recommendations
2.2.e Room materials (windows, floor material, wall material, etc.)
2.2.f Room size and background wall
2.2.g Viewing distance
2.2.h Physical security recommendations
2.3 Implement desktop endpoints and surveillance cameras
2.3.a Network settings
2.3.b GUI interface and CLI
2.3.c Control plane
2.3.d Cables
2.3.e Test call
2.3.f User acceptance test
2.3.g Microphone calibration
2.3.h Camera calibration
2.3.i Media playback on PCs
2.4 Describe features and functions
2.4.a Auto collaboration
2.4.b MCU capabilities versus TelePresence Server
2.4.c Audio add in
2.4.d PIP
2.4.e FECC
2.4.f Resolution setting
2.4.g Multi way vs multi‐site
31% 3.0 Troubleshooting and Support
3.1 Describe troubleshooting methodologies
3.2 Identify endpoint issues
3.2.a Cabling
3.2.b Peripherals
3.2.c Network connectivity
3.2.d Registration
3.2.e Call setup
3.2.f Media quality
3.2.g Mid call feature issues
3.3 Collecting system information
3.3.a Logs
3.3.b Status
3.4 Manage configuration
3.4.a Backups
3.4.b Restore
3.4.c Reset to defaults
3.4.d Password recovery
3.5 Implement key CLI commands
3.6 Monitor events and alerts
16% 4.0 Conferencing Concepts
4.1 Describe multi‐point control units
4.2 Describe conferencing features
4.2.a Switching and layout options
4.2.b Cascading
4.2.c Conferencing add‐ons
4.3 Describe scheduling vs adhoc vs on demand features

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